Gordon Graham Disc 4 of 4

By now you have read all about Gordon, this DVD is the rapid fire DVD with lots of GREAT topics. 

If you have never seen Gordon Graham speak, you are missing a huge opportunity. Mr. Graham is one of our nation's most respected speakers on a wide variety of public safety issues. Gordon's specialty is RISK MANAGEMENT. We are the only company that has been allowed to video tape Mr. Graham's 9-1-1 and communications specific lecture.

Whether you have seen Gordon lecture or not, you need to have this lecture series in your library. It is a great initial training or tune-up on a wide variety of topics. Though the DVD is perfect for trainers, leads, managers and supervisors; we have heard from dozens of agencies that show 15 minutes a day to their staff with great results. If you can get the line level staff member to think about the many topics that Gordon lectures on, you are on your way to success. 

You will also receive a code that allows you to get the printed hand-out for the lecture!

For more information on Gordon Graham, 911onDVD or if you have questions, please call 650-591-7911 x102 or e-mail kevin@pstc911.com

The topics in this volume include:

• Real customer service
• Being nice
• Basic decency
• Dignity and respect
• Treating people right
• Consequences of doing things wrong
• More control measures to limit risk
• Problems “lying in wait”
• Five causes of failure
• People, policy, training, supervision and discipline
• Fine tuning your agency
• Recruitment, background checks, integrity, discipline
• Performance evaluations
• Building Policy
• The 5,4,3,2,1 model for policy development
• The answer is repetitive training
•  Every day is a training day
• The answer is risk management!